Quality and Safety
Certifications
Athinaiki General Clinic
The vision of the management and staff of Athinaiki General Clinic is to establish the clinic as synonymous with reliability and the provision of high-quality services, as a model private healthcare centre with an accredited commitment to the continuous improvement of the quality of its services and the satisfaction of its Greek and international patients.
- To deliver personalised healthcare services that respect each patient’s needs, preferences, and privacy.
- Providing a friendly environment for patients and their companions during their stay in the clinic.
- Compliance with applicable European and national legislation, as well as with the respective regulations arising therefrom.
- Provision of services that follow the latest medical and technological developments in the field of medicine.
- Monitoring of the clinic’s key processes through a framework of indicators, with continuous reviews and updating thereof.
These objectives are to be achieved through:
- Continuous improvement of patient/carer satisfaction
- Continuous training and specialisation of the clinic’s staff
- Continuous modernisation of the clinic’s equipment
- Continuous improvement of the effectiveness of the quality management system
-
- The faithful implementation and continuous improvement of the effectiveness of the quality management system, in accordance with International Standard EN 15224:2016, which is used as the basis for development of the quality system throughout the clinic.
- The continuous monitoring of technological developments, with provision of information and training for our staff.
- The continuous updating of our equipment.
- The continued improvement of services provided, with the objective of continuous enhancement of our patients’ satisfaction.
- Ensuring protection of customers’ confidential personal data.
- Monitoring the clinical processes of the clinic and their integration into departmental procedures through a specific framework of approvals and training.
- The continuous provision of high-quality health, safety and patient care services that comply with the requirements of the 11 quality dimensions as described in standard EN 15224.
-
- Appropriate – correct care
- Availability
- Continuity of care
- Continuity of care
- Effectiveness
- Efficiency (cost-benefit ratio, etc.)
- Equitable treatment of patients
- Evidence & knowledge-based
- Care focused on patient needs (physical, psychological, social)
- Patient involvement
- Patient safety
- Timeliness and accessibility
-
- Use of appropriate equipment and ensuring the appropriate facilities and environmental conditions for the provision of health services to our patients.
- Ensuring protection of the personal data of patients and employees of the clinic through compliance with the European General Data Protection Regulation (GDPR).
- Monitoring and management of incidents, near misses and adverse events.
- Determining KPIs (key performance indicators) for the measurement and monitoring of the 11 quality dimensions set by the EN 15224 standard.
- Continuous monitoring of the clinic’s operations through a framework of indicators that are updated at regular intervals.
- Strict monitoring and management of the clinic’s clinical processes, as well as of the clinical risks that may arise from them.
- Constant improvement of the effectiveness of the quality management system.
The Chief Executive Officer
Certificate ELOT EN 15224:2017
Medifirst Healthcare Units
Quality, Compliance and Reliability
Medifirst operates primary healthcare medical units and constitutes a leading organization in the healthcare sector in Greece. The organization ensures high levels of reliability, quality of services, technological adequacy, and specialized expertise.
The Medifirst Medical Centers, with a strategic focus on continuous improvement and service optimization, have implemented and maintain a certified Quality Management System (QMS) in accordance with the standards EN 15224:2016 and ISO 9001:2015 for the provision of Primary Healthcare Services, covering the following operational areas:
- Clinical Pathology Department
- Diagnostic Imaging Department
- Outpatient Clinics
The Medifirst Medical Centers, with a strategic focus on continuous improvement and service optimization, have implemented and maintain a certified Quality Management System (QMS) in accordance with the standards EN 15224:2016 and ISO 9001:2015 for the provision of Primary Healthcare Services, covering the following operational areas:
- Clinical Pathology Department
- Diagnostic Imaging Department
- Outpatient Clinics
In parallel, the Central Clinical Pathology Laboratory operating at Medifirst in Argyroupoli is accredited as a testing laboratory for a range of examinations in accordance with the standard ELOT EN ISO 15189:2022. This accreditation enhances the credibility and traceability of laboratory results, ensuring strict compliance with procedures for proper sample handling, analytical validity, and result accuracy, supported by the implementation of a comprehensive program of internal and external quality controls.
The implementation and continuous review of the Quality Management System across Medifirst Medical Centers ensure that:
- Medifirst employs highly qualified and specialized medical professionals across multiple disciplines
- All physicians, healthcare professionals, and administrative personnel operate in accordance with documented procedures and standardized operating protocols
- Medical and technological equipment is systematically monitored, upgraded, and subject to scheduled preventive maintenance
- Suppliers and partners are evaluated and selected based on defined quality criteria and are required to implement certified Quality Management Systems, commensurate with their scope of activity
- Strict cleaning, disinfection, and infection control protocols are implemented and monitored
- Healthcare waste is managed in compliance with applicable national legislation and environmental requirements
- Continuous education, training, and competency development of personnel are ensured
- Patient experience and satisfaction are systematically monitored through defined indicators and feedback mechanisms, supporting evidence-based improvement actions
Medifirst ensures quality and safety at all organizational and operational levels:
- Patients and Companions: Medifirst provides individualized healthcare services ensuring comprehensive coverage of patient needs, confidentiality, and data protection, while maintaining a safe, accessible, and patient-friendly environment. All processes are monitored and evaluated through a system of quality and performance indicators, enabling continuous assessment, periodic review, and benchmarking against national and international standards.
- Human Resources: Recognizing human resources as a critical factor in healthcare quality and patient safety, Medifirst applies structured procedures for personnel management and competency assurance. Through continuous training and professional development programs, personnel remain aligned with evolving scientific, technological, and regulatory requirements. Patient-centered care and experience are systematically integrated into organizational practices to support continuous improvement of healthcare services.
- Equipment and Facilities: Through systematic inspections, documented maintenance programs, and strict cleaning and disinfection procedures, Medifirst ensures a safe and controlled environment for patients, visitors, and personnel.
- Environment and Society: Through the structured selection and evaluation of partners and suppliers implementing certified Quality Management Systems, and through compliant healthcare waste management practices in accordance with national regulatory frameworks, Medifirst operates as a modern healthcare organization with responsibility towards the environment and society.
For detailed information regarding the Medifirst Quality Policy, please refer to the following documents:
Quality Policy
Accredited (Central) Medifirst Laboratory in Argyroupoli
ELOT EN ISO 15189:2022
Certificate
ISO 9001:2015
Certificate
EN 15224:2016
Certificate
ELOT ΕΝ ISO 15189:2022
- To deliver personalised healthcare services that respect each patient’s needs, preferences, and privacy.
- Providing a friendly environment for patients and their companions during their stay in the clinic.
- Compliance with applicable European and national legislation, as well as with the respective regulations arising therefrom.
- Provision of services that follow the latest medical and technological developments in the field of medicine.
- Monitoring of the clinic’s key processes through a framework of indicators, with continuous reviews and updating thereof.
These objectives are to be achieved through:
- Continuous improvement of patient/carer satisfaction
- Continuous training and specialisation of the clinic’s staff
- Continuous modernisation of the clinic’s equipment
- Continuous improvement of the effectiveness of the quality management system
-
- The faithful implementation and continuous improvement of the effectiveness of the quality management system, in accordance with International Standard EN 15224:2016, which is used as the basis for development of the quality system throughout the clinic.
- The continuous monitoring of technological developments, with provision of information and training for our staff.
- The continuous updating of our equipment.
- The continued improvement of services provided, with the objective of continuous enhancement of our patients’ satisfaction.
- Ensuring protection of customers’ confidential personal data.
- Monitoring the clinical processes of the clinic and their integration into departmental procedures through a specific framework of approvals and training.
- The continuous provision of high-quality health, safety and patient care services that comply with the requirements of the 11 quality dimensions as described in standard EN 15224.
-
- Appropriate – correct care
- Availability
- Continuity of care
- Continuity of care
- Effectiveness
- Efficiency (cost-benefit ratio, etc.)
- Equitable treatment of patients
- Evidence & knowledge-based
- Care focused on patient needs (physical, psychological, social)
- Patient involvement
- Patient safety
- Timeliness and accessibility
-
- Use of appropriate equipment and ensuring the appropriate facilities and environmental conditions for the provision of health services to our patients.
- Ensuring protection of the personal data of patients and employees of the clinic through compliance with the European General Data Protection Regulation (GDPR).
- Monitoring and management of incidents, near misses and adverse events.
- Determining KPIs (key performance indicators) for the measurement and monitoring of the 11 quality dimensions set by the EN 15224 standard.
- Continuous monitoring of the clinic’s operations through a framework of indicators that are updated at regular intervals.
- Strict monitoring and management of the clinic’s clinical processes, as well as of the clinical risks that may arise from them.
- Constant improvement of the effectiveness of the quality management system.
The Chief Executive Officer
Certificate ELOT EN 15224:2017
Quality, Compliance and Reliability
Medifirst operates primary healthcare medical units and constitutes a leading organization in the healthcare sector in Greece. The organization ensures high levels of reliability, quality of services, technological adequacy, and specialized expertise.
The Medifirst Medical Centers, with a strategic focus on continuous improvement and service optimization, have implemented and maintain a certified Quality Management System (QMS) in accordance with the standards EN 15224:2016 and ISO 9001:2015 for the provision of Primary Healthcare Services, covering the following operational areas:
- Clinical Pathology Department
- Diagnostic Imaging Department
- Outpatient Clinics
In parallel, the Central Clinical Pathology Laboratory operating at Medifirst in Argyroupoli is accredited as a testing laboratory for a range of examinations in accordance with the standard ELOT EN ISO 15189:2022. This accreditation enhances the credibility and traceability of laboratory results, ensuring strict compliance with procedures for proper sample handling, analytical validity, and result accuracy, supported by the implementation of a comprehensive program of internal and external quality controls.
The implementation and continuous review of the Quality Management System across Medifirst Medical Centers ensure that:
- Medifirst employs highly qualified and specialized medical professionals across multiple disciplines
- All physicians, healthcare professionals, and administrative personnel operate in accordance with documented procedures and standardized operating protocols
- Medical and technological equipment is systematically monitored, upgraded, and subject to scheduled preventive maintenance
- Suppliers and partners are evaluated and selected based on defined quality criteria and are required to implement certified Quality Management Systems, commensurate with their scope of activity
- Strict cleaning, disinfection, and infection control protocols are implemented and monitored
- Healthcare waste is managed in compliance with applicable national legislation and environmental requirements
- Continuous education, training, and competency development of personnel are ensured
- Patient experience and satisfaction are systematically monitored through defined indicators and feedback mechanisms, supporting evidence-based improvement actions
Medifirst ensures quality and safety at all organizational and operational levels:
- Patients and Companions: Medifirst provides individualized healthcare services ensuring comprehensive coverage of patient needs, confidentiality, and data protection, while maintaining a safe, accessible, and patient-friendly environment. All processes are monitored and evaluated through a system of quality and performance indicators, enabling continuous assessment, periodic review, and benchmarking against national and international standards.
- Human Resources: Recognizing human resources as a critical factor in healthcare quality and patient safety, Medifirst applies structured procedures for personnel management and competency assurance. Through continuous training and professional development programs, personnel remain aligned with evolving scientific, technological, and regulatory requirements. Patient-centered care and experience are systematically integrated into organizational practices to support continuous improvement of healthcare services.
- Equipment and Facilities: Through systematic inspections, documented maintenance programs, and strict cleaning and disinfection procedures, Medifirst ensures a safe and controlled environment for patients, visitors, and personnel.
- Environment and Society: Through the structured selection and evaluation of partners and suppliers implementing certified Quality Management Systems, and through compliant healthcare waste management practices in accordance with national regulatory frameworks, Medifirst operates as a modern healthcare organization with responsibility towards the environment and society.
For detailed information regarding the Medifirst Quality Policy, please refer to the following documents:
Quality Policy
Accredited (Central) Medifirst Laboratory in Argyroupoli
ELOT EN ISO 15189:2022