Quality and Safety
Certifications
Our certifications reflect our commitment to maintaining high standards of quality and safety, with a sense of responsibility towards the people who trust us with their healthcare.
Athinaiki General Clinic
The vision of the management and staff of Athinaiki General Clinic is to establish the clinic as synonymous with reliability and the provision of high-quality services, as a model private healthcare centre with an accredited commitment to the continuous improvement of the quality of its services and the satisfaction of its Greek and international patients.
Our goals at Athinaiki General Clinic are:
- To deliver personalised healthcare services that respect each patient’s needs, preferences, and privacy.
- Providing a friendly environment for patients and their companions during their stay in the clinic.
- Compliance with applicable European and national legislation, as well as with the respective regulations arising therefrom.
- Provision of services that follow the latest medical and technological developments in the field of medicine.
- Monitoring of the clinic’s key processes through a framework of indicators, with continuous reviews and updating thereof.
These objectives are to be achieved through:
- Continuous improvement of patient/carer satisfaction
- Continuous training and specialisation of the clinic’s staff
- Continuous modernisation of the clinic’s equipment
- Continuous improvement of the effectiveness of the quality management system
The management and staff at Athinaiki General Clinic are committed to:
-
- The faithful implementation and continuous improvement of the effectiveness of the quality management system, in accordance with International Standard EN 15224:2016, which is used as the basis for development of the quality system throughout the clinic.
- The continuous monitoring of technological developments, with provision of information and training for our staff.
- The continuous updating of our equipment.
- The continued improvement of services provided, with the objective of continuous enhancement of our patients’ satisfaction.
- Ensuring protection of customers’ confidential personal data.
- Monitoring the clinical processes of the clinic and their integration into departmental procedures through a specific framework of approvals and training.
- The continuous provision of high-quality health, safety and patient care services that comply with the requirements of the 11 quality dimensions as described in standard EN 15224.
-
- Appropriate – correct care
- Availability
- Continuity of care
- Continuity of care
- Effectiveness
- Efficiency (cost-benefit ratio, etc.)
- Equitable treatment of patients
- Evidence & knowledge-based
- Care focused on patient needs (physical, psychological, social)
- Patient involvement
- Patient safety
- Timeliness and accessibility
-
- Use of appropriate equipment and ensuring the appropriate facilities and environmental conditions for the provision of health services to our patients.
- Ensuring protection of the personal data of patients and employees of the clinic through compliance with the European General Data Protection Regulation (GDPR).
- Monitoring and management of incidents, near misses and adverse events.
- Determining KPIs (key performance indicators) for the measurement and monitoring of the 11 quality dimensions set by the EN 15224 standard.
- Continuous monitoring of the clinic’s operations through a framework of indicators that are updated at regular intervals.
- Strict monitoring and management of the clinic’s clinical processes, as well as of the clinical risks that may arise from them.
- Constant improvement of the effectiveness of the quality management system.
The management of the clinic is committed to providing all necessary resources and means for the implementation of the quality policy and to ensuring the effectiveness of the clinic’s services. We are also committed to the use of sound scientific practices, with the aim of ensuring the reliability of the diagnostic and therapeutic outcomes for the client/patient. The management of the clinic also ensures that the integrity of the quality system is maintained when changes are planned and implemented. The general director and the administrative directors of the various services and departments are responsible for the practical implementation, by all hospital staff, of the principles laid down by the quality control policy.
The quality manager is responsible for monitoring the implementation and operation of the quality system, as well as all issues related to the continuous improvement of the quality and development of the services provided.
All staff of the clinic involved in quality system procedures are responsible for making sure that they are aware of quality documentation requirements and that they apply quality policy and system procedures in the course of their work. The Quality Policy is drafted by the general management and is periodically reviewed by the Quality Team.
The Chief Executive Officer
Certificate ELOT EN 15224:2017
Medifirst Healthcare Units
Υψηλή ποιότητα και αξιοπιστία
Τα Μedifirst είναι ιατρικές μονάδες πρωτοβάθμιας φροντίδας υγείας, που είναι πρωτοπόρος στον τομέα της υγείας στην Ελλάδα. Σας εξασφαλίζουν υψηλή αξιοπιστία, ποιότητα υπηρεσιών, άριστο εξοπλισμό και τεχνογνωσία.
Medifirst clinics, with the aim of continuously upgrading and developing their services, are certified for their quality management system in accordance with standards EN 15224:2016 and ISO 9001:2015 pertaining to the provision of primary healthcare services:
- Biopathology Department
- Imaging Department
- Outpatient Clinic
Medifirst clinics, with the aim of continuously upgrading and developing their services, are certified for their quality management system in accordance with standards EN 15224:2016 and ISO 9001:2015 pertaining to the provision of primary healthcare services:
- Biopathology Department
- Imaging Department
- Outpatient Clinic
Για την απόκτηση και διατήρηση αυτών των πιστοποιήσεων απαιτείται η υιοθέτηση ιατρικών και νοσηλευτικών πρωτοκόλλων και η συμπερίληψη των 11 ευρωπαϊκώς αποδεκτών διαστάσεων της ποιότητας στην παροχή υπηρεσιών υγείας και στην ροή των εργασιών τους.
At the same time, the central biopathology laboratory, which operates in Medifirst Argyroupoli, is an accredited testing laboratory for the series of tests carried out there in accordance with the ISO 15189:2012 standard, giving added reliability of results, with the quality assurance that all procedures for the proper management of samples and production of valid results are followed. This is achieved, among other ways, by the strictest adherence to a programme of internal and external quality controls.
The implementation of our continuously updated quality management system at Medifirst clinics ensures that:
- Medifirst clinics are staffed by eminent doctors from various specialties.
- All working doctors, healthcare professionals and administrative employees follow standard procedures.
- We update, systematically inspect and perform regular preventive maintenance on our equipment.
- We select our materials suppliers carefully and ensure that they also implement certified quality management systems, in accordance with their specific business activity.
- We follow strict cleaning and disinfection protocols.
- We manage our waste in a manner that is safe for the environment and the general public.
- We ensure that our people undergo continuous training.
- We listen and pay special attention to the experiences you gained during your visits, so that we can continue to improve our services.
Τα Medifirst εγγυώνται ποιότητα και ασφάλεια σε κάθε επίπεδο:
- Ασθενείς και συνοδοί: Το σύστημα υπηρεσιών Medifirst περιλαμβάνει, τόσο εξατομικευμένες υπηρεσίες φροντίδας υγείας για πλήρη κάλυψη των αναγκών και ιδιωτικότητας των ασθενών, όσο και την παροχή ενός ασφαλούς και φιλικού περιβάλλοντος κατά την παραμονή των ασθενών και των συνοδών τους στο χώρο των Medifirst. Όλες οι ανωτέρω διεργασίες, παρακολουθούνται και αξιολογούνται μεταξύ άλλων και μέσω ενός εργαλείου δεικτών, ώστε είναι δυνατή η συνεχής επισκόπηση και επικαιροποίησή τους, και η σύγκρισή τους με τους αντίστοιχους εθνικούς και διεθνείς δείκτες
- Ανθρώπινο δυναμικό: Με βαθιά πεποίθηση πως οι άνθρωποι αποτελούν τα θεμέλια της διασφάλισης της φροντίδας υγείας των ασθενών, τα Medifirst ακολουθούν ένα σύνολο πρότυπων διαδικασιών για τους εργαζομένους τους, ενώ μέσα από συνεχείς εκπαιδεύσεις βρίσκονται πάντα στην αιχμή των εξελίξεων του κλάδου της υγείας. Επιπλέον, αφουγκράζονται τις ανάγκες του ασθενούς δίνοντας ιδιαίτερη σημασία στην εμπειρία που αποκομίζει κατά τις επισκέψεις του στα Medifirst, με στόχο τη διαρκή εξέλιξη και βελτίωση των προσφερόμενων υπηρεσιών υγείας
- Εξοπλισμός και εγκαταστάσεις: Μέσα από συστηματικούς ελέγχους και τακτικές προληπτικές συντηρήσεις στον εξοπλισμό, αυστηρά πρωτόκολλα καθαρισμού και απολύμανσης, τα Medifirst δημιουργούν ένα ασφαλές περιβάλλον τόσο για τους ασθενείς αλλά και τους εργαζομένους τους
- Περιβάλλον και κοινωνία: Με προσεκτική επιλογή συνεργατών και προμηθευτών, οι οποίοι εφαρμόζουν αντίστοιχα πιστοποιημένα Συστήματα Διαχείρισης Ποιότητας, ανάλογα της δραστηριότητάς τους, και με ορθή διαχείριση των αποβλήτων όπως ορίζεται από την ελληνική (ή εθνική) νομοθεσία, τα Medifirst δημιουργούν μια πρωτοποριακή μονάδα φροντίδας υγείας με σεβασμό στο περιβάλλον και την κοινωνία
Ενημερωθείτε εκτενέστερα για την πολιτική ποιότητας των Medifirst παρακάτω:
Quality Policy
Διαπιστευμένου (Κεντρικού) Εργαστηρίου Medifirst Αργυρούπολης
ΕΛΟΤ ΕΝ ΙΣΟ 15189:2022
ISO 9001:2015 Certificate
EN 15224:2016 Certificate
Πρότυπο
ΕΛΟΤ ΕΝ ISO 15189:2012
The vision of the management and staff of Athinaiki General Clinic is to establish the clinic as synonymous with reliability and the provision of high-quality services, as a model private healthcare centre with an accredited commitment to the continuous improvement of the quality of its services and the satisfaction of its Greek and international patients.
Our goals at Athinaiki General Clinic are:
- To deliver personalised healthcare services that respect each patient’s needs, preferences, and privacy.
- Providing a friendly environment for patients and their companions during their stay in the clinic.
- Compliance with applicable European and national legislation, as well as with the respective regulations arising therefrom.
- Provision of services that follow the latest medical and technological developments in the field of medicine.
- Monitoring of the clinic’s key processes through a framework of indicators, with continuous reviews and updating thereof.
These objectives are to be achieved through:
- Continuous improvement of patient/carer satisfaction
- Continuous training and specialisation of the clinic’s staff
- Continuous modernisation of the clinic’s equipment
- Continuous improvement of the effectiveness of the quality management system
The management and staff at Athinaiki General Clinic are committed to:
-
- The faithful implementation and continuous improvement of the effectiveness of the quality management system, in accordance with International Standard EN 15224:2016, which is used as the basis for development of the quality system throughout the clinic.
- The continuous monitoring of technological developments, with provision of information and training for our staff.
- The continuous updating of our equipment.
- The continued improvement of services provided, with the objective of continuous enhancement of our patients’ satisfaction.
- Ensuring protection of customers’ confidential personal data.
- Monitoring the clinical processes of the clinic and their integration into departmental procedures through a specific framework of approvals and training.
- The continuous provision of high-quality health, safety and patient care services that comply with the requirements of the 11 quality dimensions as described in standard EN 15224.
-
- Appropriate – correct care
- Availability
- Continuity of care
- Continuity of care
- Effectiveness
- Efficiency (cost-benefit ratio, etc.)
- Equitable treatment of patients
- Evidence & knowledge-based
- Care focused on patient needs (physical, psychological, social)
- Patient involvement
- Patient safety
- Timeliness and accessibility
-
- Use of appropriate equipment and ensuring the appropriate facilities and environmental conditions for the provision of health services to our patients.
- Ensuring protection of the personal data of patients and employees of the clinic through compliance with the European General Data Protection Regulation (GDPR).
- Monitoring and management of incidents, near misses and adverse events.
- Determining KPIs (key performance indicators) for the measurement and monitoring of the 11 quality dimensions set by the EN 15224 standard.
- Continuous monitoring of the clinic’s operations through a framework of indicators that are updated at regular intervals.
- Strict monitoring and management of the clinic’s clinical processes, as well as of the clinical risks that may arise from them.
- Constant improvement of the effectiveness of the quality management system.
The management of the clinic is committed to providing all necessary resources and means for the implementation of the quality policy and to ensuring the effectiveness of the clinic’s services. We are also committed to the use of sound scientific practices, with the aim of ensuring the reliability of the diagnostic and therapeutic outcomes for the client/patient. The management of the clinic also ensures that the integrity of the quality system is maintained when changes are planned and implemented. The general director and the administrative directors of the various services and departments are responsible for the practical implementation, by all hospital staff, of the principles laid down by the quality control policy.
The quality manager is responsible for monitoring the implementation and operation of the quality system, as well as all issues related to the continuous improvement of the quality and development of the services provided.
All staff of the clinic involved in quality system procedures are responsible for making sure that they are aware of quality documentation requirements and that they apply quality policy and system procedures in the course of their work. The Quality Policy is drafted by the general management and is periodically reviewed by the Quality Team.
The Chief Executive Officer
Certificate ELOT EN 15224:2017
Υψηλή ποιότητα και αξιοπιστία
Τα Μedifirst είναι ιατρικές μονάδες πρωτοβάθμιας φροντίδας υγείας, που είναι πρωτοπόρος στον τομέα της υγείας στην Ελλάδα. Σας εξασφαλίζουν υψηλή αξιοπιστία, ποιότητα υπηρεσιών, άριστο εξοπλισμό και τεχνογνωσία.
Medifirst clinics, with the aim of continuously upgrading and developing their services, are certified for their quality management system in accordance with standards EN 15224:2016 and ISO 9001:2015 pertaining to the provision of primary healthcare services:
- Biopathology Department
- Imaging Department
- Outpatient Clinic
Για την απόκτηση και διατήρηση αυτών των πιστοποιήσεων απαιτείται η υιοθέτηση ιατρικών και νοσηλευτικών πρωτοκόλλων και η συμπερίληψη των 11 ευρωπαϊκώς αποδεκτών διαστάσεων της ποιότητας στην παροχή υπηρεσιών υγείας και στην ροή των εργασιών τους.
At the same time, the central biopathology laboratory, which operates in Medifirst Argyroupoli, is an accredited testing laboratory for the series of tests carried out there in accordance with the ISO 15189:2012 standard, giving added reliability of results, with the quality assurance that all procedures for the proper management of samples and production of valid results are followed. This is achieved, among other ways, by the strictest adherence to a programme of internal and external quality controls.
The implementation of our continuously updated quality management system at Medifirst clinics ensures that:
- Medifirst clinics are staffed by eminent doctors from various specialties.
- All working doctors, healthcare professionals and administrative employees follow standard procedures.
- We update, systematically inspect and perform regular preventive maintenance on our equipment.
- We select our materials suppliers carefully and ensure that they also implement certified quality management systems, in accordance with their specific business activity.
- We follow strict cleaning and disinfection protocols.
- We manage our waste in a manner that is safe for the environment and the general public.
- We ensure that our people undergo continuous training.
- We listen and pay special attention to the experiences you gained during your visits, so that we can continue to improve our services.
Τα Medifirst εγγυώνται ποιότητα και ασφάλεια σε κάθε επίπεδο:
- Ασθενείς και συνοδοί: Το σύστημα υπηρεσιών Medifirst περιλαμβάνει, τόσο εξατομικευμένες υπηρεσίες φροντίδας υγείας για πλήρη κάλυψη των αναγκών και ιδιωτικότητας των ασθενών, όσο και την παροχή ενός ασφαλούς και φιλικού περιβάλλοντος κατά την παραμονή των ασθενών και των συνοδών τους στο χώρο των Medifirst. Όλες οι ανωτέρω διεργασίες, παρακολουθούνται και αξιολογούνται μεταξύ άλλων και μέσω ενός εργαλείου δεικτών, ώστε είναι δυνατή η συνεχής επισκόπηση και επικαιροποίησή τους, και η σύγκρισή τους με τους αντίστοιχους εθνικούς και διεθνείς δείκτες
- Ανθρώπινο δυναμικό: Με βαθιά πεποίθηση πως οι άνθρωποι αποτελούν τα θεμέλια της διασφάλισης της φροντίδας υγείας των ασθενών, τα Medifirst ακολουθούν ένα σύνολο πρότυπων διαδικασιών για τους εργαζομένους τους, ενώ μέσα από συνεχείς εκπαιδεύσεις βρίσκονται πάντα στην αιχμή των εξελίξεων του κλάδου της υγείας. Επιπλέον, αφουγκράζονται τις ανάγκες του ασθενούς δίνοντας ιδιαίτερη σημασία στην εμπειρία που αποκομίζει κατά τις επισκέψεις του στα Medifirst, με στόχο τη διαρκή εξέλιξη και βελτίωση των προσφερόμενων υπηρεσιών υγείας
- Εξοπλισμός και εγκαταστάσεις: Μέσα από συστηματικούς ελέγχους και τακτικές προληπτικές συντηρήσεις στον εξοπλισμό, αυστηρά πρωτόκολλα καθαρισμού και απολύμανσης, τα Medifirst δημιουργούν ένα ασφαλές περιβάλλον τόσο για τους ασθενείς αλλά και τους εργαζομένους τους
- Περιβάλλον και κοινωνία: Με προσεκτική επιλογή συνεργατών και προμηθευτών, οι οποίοι εφαρμόζουν αντίστοιχα πιστοποιημένα Συστήματα Διαχείρισης Ποιότητας, ανάλογα της δραστηριότητάς τους, και με ορθή διαχείριση των αποβλήτων όπως ορίζεται από την ελληνική (ή εθνική) νομοθεσία, τα Medifirst δημιουργούν μια πρωτοποριακή μονάδα φροντίδας υγείας με σεβασμό στο περιβάλλον και την κοινωνία
Ενημερωθείτε εκτενέστερα για την πολιτική ποιότητας των Medifirst παρακάτω:
Quality Policy
Διαπιστευμένου (Κεντρικού) Εργαστηρίου Medifirst Αργυρούπολης
ΕΛΟΤ ΕΝ ΙΣΟ 15189:2022