Laboratory quality policy
ELOT EN ISO 15189:2022
The vision for the laboratory is the formal recognition of its technical competence, reliability, and integrity in the performance of clinical analyses and testing.
The management and staff of the laboratory believe in the quality of the services provided and in their continuous improvement, and are committed to the following principles that constitute the laboratory’s quality policy:
- The independence of the management and staff of the laboratory from any external influence, so as to ensure its impartiality and integrity
- Ensuring protection of customers’ confidential personal data
- The faithful implementation and continuous improvement of the quality system in accordance with ISO 15189 and the regulations and guidelines of the Hellenic Accreditation System, with regard to the conduct of analyses and tests
- The continuous provision of high-quality services to clients in compliance with accreditation requirements
- The ongoing staff training to ensure a high level of expertise in conducting analyses and tests, and in matters pertaining to quality in general
- Regular updates and feedback to ensure every employee understands the critical role their actions play in the effective application of the laboratory’s ISO 15189 quality system
- Adherence to internal quality controls and participation in interlaboratory proficiency testing programmes
- The use of appropriate equipment and the establishment of suitable facilities and environmental conditions for conducting analyses and tests
- The efficient maintenance, calibration, and verification of all equipment to guarantee accuracy and reliability
- The continuous updating and monitoring of current versions of standard methodologies and literature relevant to the laboratory’s field of activity
- Compliance with and continuous improvement of safety rules in the laboratory
- The prompt and effective resolution of complaints through clearly documented procedures.
The above principles are achieved through:
- Monitoring measurable indicators and setting increasingly higher targets;
- Ongoing assessments of customer satisfaction;
- Ongoing implementation of corrective actions by treating customer complaints, non-conformities, and any laboratory issues or weaknesses as opportunities for continuous improvement;
- The continuous implementation of preventive measures to neutralise potential problems;
The laboratory management team is committed to providing all the necessary resources and means for the fully integrated implementation of the quality policy, and to ensuring the laboratory’s impartiality and integrity. They are also committed to employing Good Laboratory Practice to ensure the reliability of results. The laboratory management team also aims to ensure that the integrity of the quality system is maintained when changes are planned and implemented.
The Laboratory Director is responsible for the practical implementation of the quality policy principles by all laboratory staff. The Quality Manager is responsible for monitoring the implementation and operation of the quality system and all matters relating to quality. All laboratory personnel engaged in analytical or diagnostic activities are responsible for remaining up to date with quality documentation, and implementing the quality policy and procedures in their day to day work. They must also act impartially, maintain the required confidentiality regarding the personal data of patients undergoing tests, and comply with all applicable legislative and regulatory requirements.
The quality policy is drawn up by the laboratory management team and reviewed periodically by the Quality Advisory Committee.
Laboratory Director
Managing Director
Administrative Director