Quality Policy
The vision of the Medifirst management team and its employees is to be the leading provider of integrated healthcare services, offering personalised medical treatment that enable communities to enjoy a healthier, safer, and happier life.
Our primary goal is to provide high-quality healthcare services by bringing together outstanding healthcare professionals from the range of medical specialties under
one roof, so that you can receive the individual care you need.
Our objectives at Medifirst are the following:
- To deliver personalised healthcare services that respect each patient’s needs, preferences, and privacy.
- To provide a safe and friendly environment for patients and their companions during their stay in our Group Practice Clinics.
- To ensure compliance with applicable European and national legislation, as well as the respective regulations arising from these provisions.
- To provide services that are in line with the latest medical and technological developments.
- To monitor core procedures through a framework of indicators, with continuous revisions and updates as necessary.
These objectives are to be met through:
- Sustained commitment to enhancing the satisfaction of patients and their caregivers
- Continuous training and specialisation of staff
- Ongoing modernisation of our equipment
- Continuous improvement of the effectiveness of the quality management system
The management and staff at Medifirst are committed to:
- Continuous monitoring of technological developments, providing educational information and training for all our staff
- Compliance with applicable legislation
- Continuous updating of our equipment
- Continual improvement of the services we provide so as to continuously improve patient satisfaction
- Ensuring protection of our patients’ confidential personal data
- Ensuring personal data protection for patients and staff of the Group Practice Clinics through compliance with the European General Data Protection Regulation (GDPR)
- Monitoring the clinical procedures of the Group Practice Clinics and incorporating these into departmental procedures through a defined approvals process with full training at each stage, as well as continuous assessment of the clinical risks that may arise as a result
- Consistent provision of safe, high-quality healthcare with a focus on enhanced customer experience and service
- Continuous monitoring of the operations of the Group Practice Clinics through a framework of indicators that is subject to review at regular intervals to ensure that the latest best practices are implemented
- Monitoring and management of incidents, near misses and adverse events
- Determining KPIs (Key Performance Indicators) for the measurement and monitoring of the 11 quality dimensions set out in the EN 15224 standard
- Strict monitoring of stakeholders in the Group Practice Clinics and their operational environment
- Constant improvement of the effectiveness of the quality management system.
- Continuous provision of high-quality healthcare, with safety and customer service standards that comply with the requirements of the 11 quality dimensions as described in EN 15224:
- Appropriate – correct care
- Availability
- Continuity of care
- Effectiveness
- Efficiency (cost-benefit ratio, etc.)
- Equitable treatment of patients
- Evidence & knowledge-based
- Patient-centred care including physical, psychological, and social integrity)
- Patient involvement
- Patient safety
- Timeliness and accessibility
Group Practices Leader